Short answer
A dedicated greeter meets the booked group at the confirmed terminal location, guides airline check-in and navigates eligible priority procedures towards the gate area.
Key service facts
- Service
- International departure meet-and-assist
- Adult 11+
- (~$35) per passenger
- Child 3–10
- (~$17.50) per passenger
- Infant 0–2
- Free and listed in the booking
- Availability
- Subject to staff and airport operations
- Meeting
- Sent after availability and payment are confirmed
What Departure Fast Track includes
- A terminal-specific meeting location and time.
- Direction to the operating airline’s check-in area.
- Guidance through security and exit control.
- Use of eligible priority facilities where available.
- Direction towards the confirmed departure gate area.
What is not included
- A visa, entry permission, customs exemption or guaranteed authority decision.
- Porter, transport, lounge or airline fees unless confirmed in writing.
- A fixed completion time or guaranteed open priority lane.
From booking to completion
Use the departing flight
Provide the operating flight number, date, passengers and reliable contact.
Wait for the confirmed terminal
The team checks availability and sends the meeting time and location.
Arrive before the airline deadline
Bring passports, required documents and correctly prepared baggage.
Navigate the departure sequence
The greeter guides the group towards the gate area through eligible procedures.
The airline clock still matters
Fast Track does not extend check-in, document-control or boarding deadlines.
Allow additional road time and arrive according to the airline and meeting message.
Airline and authority control
Only the airline approves documents, baggage and boarding.
Security and exit-control facilities remain under current airport and authority instructions.
Tell us about every change
Message the team when the airline changes the flight number, date, time or terminal.
If traffic delays you, contact support before the meeting time.
Official passenger resources
Departure Fast Track questions
Where do I meet the departure greeter?
The accepted booking states the exact terminal entrance or information point.
Does the greeter check me in?
The greeter guides you to check-in; the airline alone accepts documents and baggage.
Is lounge access included?
No, unless the confirmation explicitly adds it.
Can Fast Track prevent a missed flight?
No. The passenger must meet every airline deadline.